Mis Chapter 7

Chapter 7 Telecommunications, the Internet, and Wireless Technology1) Telephone networks are fundamentally different from computer networks. Answer: TRUE 2) Increasingly, voice, video, and data communications are all based on Internet technology. Answer: TRUE Â   3) To create a computer network, you must have at least two computers. Answer: TRUE 4) An NOS must reside on a dedicated server computer in order to manage a network. Answer: FALSE 5) A hub is a networking device that connects network components and is used to filter and forward data to specified destinations on the network. Answer: FALSE 6) In a client/server network, a network server provides every connected client with an address so it can be found by others on the network. Answer: TRUE 7) Central large mainframe computing has largely replaced client/server computing. Answer: FALSE 8) Circuit switching makes much more efficient use of the communications capacity of a network than does packet switching. Answer: FALSE 9) A protocol is a standard set of rules and procedures for the control of communications in a network. Answer: TRUE 10) Two computers using TCP/IP can communicate even if they are based on different hardware and software platforms. Answer: TRUE11) In a ring topology, one station transmits signals, which travel in both directions along a single transmission segment. Answer: FALSE12) Coaxial cable is similar to that used for cable television and consists of thickly insulated copper wire. Answer: TRUE13) Fiber-optic cable is more expensive and harder to install than wire media. Answer: TRUE14) The number of cycles per second that can be sent through any telecommunications medium is measured in kilobytes. Answer: FALSE15) The Domain Name System (DNS) converts IP addresses to domain names. Answer: FALSE16) VoIP technology delivers video information in digital form using packet switching. Answer: TRUE17) Web 3. 0 is a collaborative effort to add a layer of meaning to the existing Web in order to reduce the amount of human involvement in searching for and processing Web information. Answer: TRUE18) Wi-Fi enables users to freely roam from one hotspot to another even if the next hotspot is using different Wi-Fi network services. Answer: FALSE19) WiMax has a wireless access range of up to 31 miles. Answer: TRUE20) RFID has been exceptionally popular from the technology's inception because of its low implementation costs. Answer: FALSE21) The device that acts as a connection point between computers and can filter and forward data to a specified destination is called a(n)A) hub.B) switch.C) router.D) NIC.22) The Internet is based on which three key technologies?A) TCP/IP, HTML, and HTTPB) TCP/IP, HTTP, and packet switchingC) client/server computing, packet switching, and the development of communications standards for linking networks and computersD) client/server computing, packet switching, and HTTP23) The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destinations is calledA) multiplexing.B) packe t switching.C) packet routing.D) ATM.24) The telephone system is an example of a ________ network.A) peer-to-peerB) wirelessC) packet-switchedD) circuit-switched25) Which of the following is not a characteristic of packet switching?A) Packets travel independently of each other.B) Packets are routed through many different paths.C) Packet switching requires point-to-point circuits.D) Packets include data for checking transmission errors.26) In TCP/IP, IP is responsible forA) disassembling and reassembling of packets during transmission.B) establishing an Internet connection between two computers.C) moving packets over the network.D) sequencing the transfer of packets.27) In a telecommunications network architecture, a protocol isA) a device that handles the switching of voice and data in a local area network.B) a standard set of rules and procedures for control of communications in a network.C) a communications service for microcomputer users.D) the main computer in a telecommunicatio ns network.28) What are the four layers of the TCP/IP reference model?A) physical, application, transport, and network interfaceB) physical, application, Internet, and network interfaceC) application, transport, Internet, and network interfaceD) application, hardware, Internet, and network interface29) Which signal types are represented by a continuous waveform?A) laserB) opticalC) digitalD) analog30) To use the analog telephone system for sending digital data, you must also useA) a modem.B) a router.C) DSL.D) twisted wire.31) Which type of network is used to connect digital devices within a half-mile or 500-meter radius?A) microwaveB) LANC) WAND) MAN32) Which of the following Internet connection types offers the greatest bandwidth?A) T3B) DSLC) cableD) T133) Which type of network would be most appropriate for a business that comprised three employees and a manager located in the same office space, whose primary need is to share documents?A) wireless network in infrastructure modeB) domain-based LANC) peer-to-peer networkD) campus area network34) In a bus networkA) signals are broadcast to the next station.B) signals are broadcast in both directions to the entire network.C) multiple hubs are organized in a hierarchy.D) messages pass from computer to computer in a loop.35) All network components connect to a single hub in a ________ topology.A) starB) busC) domainD) peer-to-peer36) The most common Ethernet topology isA) bus.B) star.C) ring.D) mesh.37) A network that spans a city, and sometimes its major suburbs as well, is called aA) CAN.B) MAN.C) LAN.D) WAN.38) A network that covers broad geographical regions is most commonly referred to as a(n)A) local area network.B) intranet.C) peer-to-peer network.D) wide area network.39) ________ work by using radio waves to communicate with radio antennas placed within adjacent geographic areas.A) Cell phonesB) MicrowavesC) SatellitesD) WANs40) Bandwidth is theA) number of frequencies that can be broadcast through a medi um.B) number of cycles per second that can be sent through a medium.C) difference between the highest and lowest frequencies that can be accommodated on a single channel.D) total number of bytes that can be sent through a medium per second.

Swahilii Proverbs

Methali za kiswahili —- Swahili proverbs 1. Adhabu ya kaburi aijua maiti, The   touture of the grave is only known by the corpse 2. Akiba haiozi, A reserve will not decay 3. Asifuye mvuwa imemnyea. He who praises rain has been rained on. 4. Akili nyingi huondowa maarifa. Great wit drives away wisdom 5. Asiye kubali kushindwa si mshindani. He who does not admit defeat is not a sportsman 6. Atangaye na jua hujuwa. He wanders around by day a lot, learns a lot 7. Asiye kuwapo na lake halipo. If you are absent you lose your share 8. Avumaye baharini papa kumbe wengi wapo. Shark is the famous one in sea the but they many others 9. Baada ya dhiki faraja. After hardship comes relief. 10. Baniani mbaya kiatu chake dawa. An evil Indian but his bussiness is good. 11. Bendera hufuata upepo. A flag follows the direction of the wind. 12. Bilisi wa mtu ni mtu. The evil spirit of a man is a man. 13. Chamlevi huliwa na mgema. The drunkard's money is being consumed by palm-wine trapper. 14. Chanda chema huvikwa pete. A handsome finger gets the ring. 15. Chombo cha kuzama hakina usukani. A sinking vessel needs no navigation. 16. Chovya – chovya yamaliza buyu la asali. Constant dipping will empty goud of honey 17. Dalili ya mvua mawingu. Clouds are the sign of rain 18. Damu nzito kuliko maji. Blood is thicker than water 19. Dawa ya moto ni moto. the remedy of fire is fire 20. Dua la kuku halimpati mwewe. the curse of the fowl does not bother the kite. 21. Fadhila ya punda ni mateke. Gratitude of a donkey is a kick. 22. Fimbo ya mbali hayiuwi nyoka. A wepon which you don't have in hand wont kill a snake. 23. Fuata nyuki ule asali. Follow bees and you will get honey 24. Fumbo mfumbe mjinga mwerevu huligangua. Put a riddle to a fool a clever person will solve it 25. Ganda la mua la jana chungu kaona kivuno. The skin of yesteday's sugarcane is a havest to an ant. 26. Haba na haba hujaza kibaba. Little by little fills up the measure. 27. Hapana marefu yasio na mwisho. They is no distance that has no end. 28. Hakuna siri ya watu wawili. They is no secret between two people. 29. Haraka haraka haina baraka. Hurry hurry has no blessings 30. Hasira, hasara. Anger brings loss(Damage) 31. Heri kufa macho kuliko kufa moyo. It is better to lose your eyes than to lose your heart. 32. Heri kujikwa kidole kuliko ulimi. Better to stumble with toe than toungue. 33. Hiari ya shinda utumwa. Voluntary is better than force. 34. Hucheka kovu asiye kuwa na jeraha. He laughs at scar who has received no wound. 35. Ihsani (hisani)haiozi. Kindness does not go rotten. 36. Ikiwa hujui kufa,tazama kaburi. If you don't know death look at the grave. 37. Jina jema hungara gizani. A good name shines in the dark. 38. Jino la pembe si dawa ya pengo. An ivory tooth is not cure for the lost tooth. 39. Jitihadi haiondoi kudura. Effort will not counter faith. 40. Jogoo la shamba haliwiki mjini. The village cock does not crow in town. 41. Kafiri akufaye si Isilamu asiyekufa. An infidel who does you good turn is not like a Muslim who does not 42. Kamba hukatika pabovu. A rope parts where it is thinnest. 43. Kanga hazai ugenini. A guine- fowl not lay eggs on strange places 44. Kawaida ni kama sheria. Usage is like law 45. Kawia ufike. Better delay and get there. 46. Kazi mbaya siyo mchezo mwema. A bad job is not as wothless as a good game 47. Kelele za mlango haziniwasi usingizi. The creaking of the door deprives me of no sleep. 48. Kenda karibu na kumi. Nine is near ten. 49. Kiburi si maungwana. Arrogance is not gentlemanly. 50. Kichango kuchangizana. Everyone should contribute when collection is made. 51. Kidole kimoja hakivunji chawa. One finger canot kill a louse. 52. Kingiacho mjini si haramu. That is fashionable in town is never prohibited. 53. Kikulacho ki nguoni mwako. That which eats you up is in your clothing. 54. Kila chombo kwa wimblile. Every vessel has its own waves 55. Kila mlango na ufunguwo wake. Every door with its own key 56. Kila mtoto na koja lake. To every child his own neck ornament 57. Kila mwamba ngoma ,ngozi huivuta kwake. Every who streches a skin on a drum,pulls the skin own his own side. 58. Kila ndege huruka na mbawa zake. Every bird flies with its own wings. 59. Kilio huanza mfiwa ndipo wa mbali wakaingia. The beareved begins the wailing latter others join. 0. Kimya kingi kina mshindo mkubwa. Along silence followed by mighty noise. 61. Kinga na kinga ndipo moto uwakapo. One fire brand after another keeps fire burning. 62. Kinyozi hajinyoi. A barber does not shave himself. 63. Kinywa ni jumba la maneno. Mouth is the home of words. 64. Kipendacho moyo ni dawa. What the heart desires is medicine to it. 65. Kipya kinyemi ing awa kidonda. A new thing is a souce of joy even if is sore. 66. Kisebusebu na roho kipapo. Refusing and wanting at the same time. 67. Kisokula mlimwengu,sera nale. what is not eaten by a man,let the devil eat it. 68. Kitanda usicho kilala hujui kunguni wake. You canot know the bugs of a bed that you have not lain on. 69. Kivuli cha fimbo hakimfichi mtu jua. Shadow of a stick canot protect one from the sun. 70. Kiwi cha yule ni chema cha;hata ulimwengu uwishe. The blindnes of that one is his good fortune 71. Kizuri chajiuza kibaya chajitembeza. A good thing sells it self a bad one advertises it self 72. Konzo ya maji haifumbatiki. A handfull of water can not be grasped. 73. Kosa moja haliachi mke. One fault does not warrant divorce of a wife 74. Kozi mwandada ,kulala na njaa kupenda. A goshawk is an egg child,if sleeps hungry its his own fault. 75. Kuagiza kufyekeza. e One eye of a master sees more than four of a servent. 76. Kuambizana kuko kusikilizana hapana. Giving advice but no one listens. 77. Kucha M'ngu si kilemba cheupe. The fear of God is not wearing a white turban. 78. Kuchamba kwingi,kuondoka na mavi. Leave well alone! You wont improve matters by going on tinkering 79. Kufa kufaana. Death has its advantages too ie it benifits those who inherit. 80. Kufa kwa jamaa, harusi. The death of not a relative is a wedding. Compared to a death of a relative 81. Kufa kwa mdomo,mate hutawanyika. When the head of the family dies,that family breaks up. 82. Kuishi kwingi ni kuona mengi. To live long is to see much. 83. Kujikwa si kuanguka,bali ni kwenda mbele. To stumble is not falling down but it is to go forward. 84. Kukopa harusi kulipa matanga. Borrowing is like a wedding ,repaying is like mourning. 85. Kuku havunji yai lake. A hen does not break her own eggs. 86. Kuku mgeni hakosi kamba mguuni. A new fowl always has string around its legs. 87. Kula kutamu ,kulima mavune. Eating is sweet ,digging is weariness. 88. Kulea mimba si kazi kazi kulea mwana. It is not hard to nurse a pregnency,but it is hard to bring up a child. 89. Kunako matanga kume kufa mtu. Where they is mourning someone has died. 0. Kunguru mwoga hukimbiza mbawa zake. The timid crow withdraws his wings from harm. 91. Kupanda mchongoma ,kushuka ngoma. You may climb a thorn tree,and be unable to come down. 92. Kupoteya njia ndiyo kujua njia. To get lost is to learn the way. 93. Kutoa ni moyo usambe ni utajiri. Charity is the matter of the heart not of the pocket. 94. Kutu kuu ni la mgeni. Old rust is for the stranger. 95. Kuzima koleo si mwisho wa uhunzi. Cooling the tongs is not end of forging. 96. Kwa mwoga huenda kicheko na kwa shujaa huenda kilio. i. e. timidity often ends in a laugh, bravado in a lament. 97. Kwenda mbio siyo kufika. To run is not neccessarily to arrive. 98. Kwenye miti hakuna wajenzi. Where there trees,there are no builders. 99. La kuvunda(kuvunja) halina rubani. A vessel running agroud has no captain. 100. La kuvunda (kuvunja)halina ubani. They is no incence for something rotting. 101. Lake mtu halimtapishi bali humchefusha. One's foul smelling does not sicken one self but merely disguts one. 102. Leo ni leo asemayo kesho ni mwongo. Today is today who says tommorrow is a liar 103. Liandikwalo ndiyo liwalo. That which is written by God is what is. 104. Lila na fila hazitangamani. Good and evil will never mix. 105. Lipitalo ,hupishwa . Things dont just happen by accidents 106. Lisemwalo lipo,ikiwa halipo laja. What is benig talked about is here,and if its not it's comming around behind. 107. Lisilokuwapo moyoni,halipo machoni. Out of sight out of mind. 108. Maafuu hapatilizwi. You dont take viengeance on silliness. 109. Macho hayana pazia. Eyes have no screens,they see all that is within view. 110. Mafahali wawili hawakai zizi moja. Two bulls do not live in the same shade. 111. Maiti haulizwi sanda. A dead person is not asked for a shroud. 112. Maji hufuata mkondo. water follows current. i. e. swim with current. 113. Maji huteremka bondeni,hayapandi mlima. Water flows down the valley does not climb the hill. 114. Maji ukiyavuliya nguo huna budi kuyaogelea. If you take of your clothes for water you must bathe. 115. Maji usiyoyafika hujui wingi wake. You can not know the extent of water in a pond that you have never been to. 116. Maji ya kifufu ni bahari ya chungu. Water in a coconut shell is like an ocean to an ant. 117. Maji yakija hupwa. When tide is high,it ebbs. 118. Mpanda ngazi hushuka. He who climbs a ladder comes down again. i. e. What goes up must come down 119. Maji yakimwagika hayazoleki. If water is split,it can not be gathered up. 120. Majumba makubwa husitiri mambo. Big houses conceal a lot. 121. Majuto ni mjukuu. Regrets are like a child,They come some considerable time after event. 122. Manahodha wengi chombo huenda mrama. With many captains,the ship does not sail properly. i. e. Too many cooks spoil the broth. 123. Maneno makali hayavunji mfupa. Words alone wont break bones. 124. Maneno mema hutowa nyoka pangoni. Pleasent words will draw the snake from its hole. 125. Masikini akipata matako hulia mbwata. When a poor man gets something he boasts of his new wealth. 126. Masikini haokoti,akiokota huambiwa kaiba. A poor man does not pick up things if does they say he stole them. 127. Masikini na mwanawe tajiri na mali yake. A por man with his child a rich man with his wealth. 128. Mavi usioyala,wayawingiani kuku? Why drive away fowls from the dung you do not eat yourself? 129. Mavi ya kale hayanuki. Old droppings do not stink. 130. Mbinu hufuata mwendo. A double jointed arm follows the leg action. i. e Like father like son. 131. Mbio za sakafuni huishia ukingoni. Running on the roof finishes at the edge. 132. Mbiu za mgambo ikilia kuna jambo. When an oxhorn of a news man is sounded,something is wrong. 133. Mchagua jembe si mkulima. One who selects his hoe is not real farmer. 134. Mchagua nazi hupata koroma. He who selects coconut with great care ends up getting a bad coconut 135. Mchakacho ujao,halulengwi na jiwe. You dont throw stones at an approching craclin noise in the bush wait and see what is it first 136. Mchama ago hanyeli,huenda akauya papo. A traveller does not make a mess where he had made a camp as he might one day come back. 137. Mchelea mwana kulia hulia yeye.. He who fears the crying of a child,will cry himself. 138. Mchele moja mapishi mengi. Rice is all one but they are many ways of cooking it. 139. Mcheka kilema hafi bila kumpata. He who laughs at a cripple will not die without becoming himself 140. Mcheza hawi kiwete,ngoma yataka matao. A dancer will not become crippled for dancing calls for grace. 141. Mcheza kwao hutuzwa. He who dances at home will be rewarded. 142. Mcheza na tope humrukia. He who plays with mud will get splashed. 143. Mchezea zuri ,baya humfika. He who ridicules the good will be overtaken by evil. 144. Mchimba kisima hungia mwenyewe. He who digs a pit will fall into it himself. 145. Mchonga mwiko hukimbiza mkono wake. The maker of wooden spoons saves his hand from fire. 146. Mchovya asali hachovi mara moja. He who dips his finger into honey does not dip it once. 147. Mchuma janga hula na wakwao. He who earns calamity,eats it with his family. 148. Mchumia juani,hula kivulini. He who earns his living in the sun,eats in the shade. 149. Mdharau biu,hubiuka yeye. He who riducules a deformed person becomes deformed himself. 150. Meno ya mbwa hayaumani. The teeth of a dog do not lock together. i. e brothers do not harm one another when they fight. 151. Mfa maji hukamata maji. A drowning man catches at the water. 152. Mficha uchi hazai. One who hides private parts wont get a child. 153. Mfinyazi hulia gaeni. A potter eats from a potsherd. 154. Mfuata nyuki hakosi asali. One follows bees will never fail to get honey. 155. Mfukuzwa kwao hana pakwenda. He who is expled from home has no where to go 156. Mgaagaa na upwa hali wali mkavu. A lazy person with a nephwe does not eat dry rice. 157. Mganga hajigangui. A witchdoctor does not cure himself. 158. Mgema akisifiwa tembo hulitia maji. If the palmwine tapper is praised,he dilutes the palm-wine with water. 159. Mgeni ni kuku mweupe. A stranger is like a white fowl (noticeble) 160. Mgeni njoo mwenyeji apone. Let the guest come so that the host may benifit. 161. Mgonjwa haulizwi uji. A sick person is not asked for porridje. 162. Miye nyumba ya udongo ,sihimili vishindo I am a mud hut, I can not stand shocks. 63. Mjinga akierevuka mwerevu yupo mashakani. When a fool becomes enlightened,the wise man is in trouble. 164. Mjumbe hauawi. A messenger is not killed 165. Mkamatwa na ngozi ndiye mwizi. The one who is caught with the skin is the thief. 166. Mkamia maji hayanywi. He who fixes his mind much on water ends up not drinkink it 167. Mkata (masikini) hana kin yongo. A poor man has no contempt. 168. Mke ni nguo ,mgomba kupalilia. A wife is like clothes and banana plant needs weeding. 169. Mkono moja hauchinji ngombe. A single hand can not slaughter a cow. 170. Mkono moja haulei mwana. A single hand can not nurse a child. 71. Mkono mtupu haulambwi. An empty hand is not licked. 172. Mkono usioweza kuukata,ubusu. Kiss the hand you can not cut. 173. Mkosa kitoweo humangiria. One who has little relish must eat sparingly. 174. Mkuki kwa nguruwe mtamu,kwa mwanadamu uchungu. Its nice throw a spear to a pig,but painful when thrown to you. 175. Mkulima ni mmoja walaji ni wengi. The farmer is one but those who eat fruits of his labour are many. 176. Mla cha mwenziwe na chake huliwa. He who eats another mans food will have his own food eaten by others. 177. Mla cha uchungu na tamu hakosi. He who eats bitter things gets sweet things too. 178. Mla kuku wa mwenziwe miguu humwelekeya. He who devours his neighbour's fowl,its foot prints will give him away. 179. Mla mbuzi hulipa ngombe. The eater of a goat pays back a cow. 180. Mla mla leo mla jana kala nini? The real eater is todays eater not yesterdays. 181. Mla nawe hafi nawe ila mzaliwa nawe. He who eats with you will not die with you except he who was born with you. 182. Mlenga jiwe kundini hajui limpataye. He who who flings a stone amid a crowd,does not know the it hits. 183. Mlimbua nchi ni mwananchi. He who enjoys the first fruit of a country is son of that country. 184. Mnyamaa kadumbu. One who keeps silent,endures. 85. mnywa maji kwa mkono moja,Kiu yake i pale pale. He who drinks water with one hand finds out his thirst is still there. 186. Moja shika,si kumi nenda urudi. Take one,not that you may return with ten. 187. Moto hauzai moto. Fire does not beget fire in the end it begets ashes. 188. Mpanda farasi wawili hupasuka msamba. One who rides two horses at once wil l split asunder. 189. Mpanda ovyo hula ovyo. He who sows disorderly fashion will eat likewise. 190. Mpemba akipata gogo hanyii chini. If a native of pemba can get a log he does not relive himself on the ground. ie nothing but the best 191. Mpemba hakimbii mvua ndogo. A native of Pemba does not run away fro a small shower. 192. Mpiga ngumi ukuta huumiza mkonowe. He who fights with a wall will only hurt his hand. 193. Mpofuka ukongweni,hapotewi na njia. He who becomes blind in his old age does not lose his way. 194. Msafiri masikini ajapokuwa sultani. A traveller is poor,even though he being a ruler. 195. Msasi haogopi mwiba. A hunter is not afraid of thorns. 196. Msema pweke hakosi. One who talks to himself can not be wrong. Ie no one to correct him. 197. Mshale kwenda msituni haukupotea. If an arrow goes into a forest it is not lost. 198. Mshoni hachagui nguo. A tailor does not select his cloth. 99. Msitukane wagema na ulevi ungalipo. Do not abuse palm-wine tappers while drunkness persists. 200. Msitukane wakunga na uzazi ungalipo. Do not abuse midwives while child-bearing continues. 201. Mstahimilivu hula mbivu. A patient man will eat ripe fruits. 202. Mtaka cha mvunguni sharti ainame. He who requires what is under the bed must bend for it. 203. Mtaka nyingi nasaba hupata mwingi msiba. He who boasts of his ancestry unduly will bring plenty of trouble upon himself. 204. Mtaka unda haneni. He who desires to make something does not announce his intentions ,just turns them into actions. 205. Mtaka yote hukosa yote. He who desires all,misses all 206. Mtegemea nundu haachi kunona. He who likes to eat cows hump will not fail to grow fat. 207. Mtembezi hula miguu yake. An aimless wanderer wears away his legs. 208. mteuzi hashi tamaa. A connoisseur never comes to the end of desire. 209. Mti hauwendi ila kwa nyenzo. A log can not move save by the help of rollers. 210. Mtondoo haufi maji. An old man always keeps something in reserve. 211. Mtoto akililia wembe mpe. When a child cries for a razor give it him. i. e. Let him learn by experience. 212. Mtoto umleyavyo ndivyo akuavyo. As you bring up a child ,so he will be. 213. Mtoto wa nyoka ni nyoka. The child of a snake is a snake. 214. Mtu hakatai mwito,hukata aitwalo. A person does not objects to being called, he objects to what he is called for. 215. Mtu hujikuna ajipatiapo. A person scratches himself where his hand can reach. 216. Mtu huulizwa amevaani ,haulizwi amekulani. A person is asked about his dress not what he has eaten. 217. Mtumai cha ndugu hufa masikini. One who always depends on his brother will die poor. 218. Mtumi wa kunga haambiwi maana. The carrier of a secret message is not told its meaning. 219. Mtumikie kafiri upate mradi wako. Serve even an unbeliever to attain your own ends. 220. Mtupa jongoo hutupa na mti wake. If you throw a millipede you should throw away the stick you picked it up with 221. Mume wa mama ni baba. A husband of a mother is a father 222. Mungu hamfichi mnafiki. God does not concell a(hypocrite) liar. 223. Mvumbika changa hula mbovu. One who stores half grown fruit eats it rotten. 224. Mvungu mkeka. The space under the bed is like a mat. 225. Mvunja nchi ni mwananchi. The destroyer of a country is a citizen of that country. 226. Mvuvi ajuwa pweza alipo. A fisheman knows where to look for an octopus. 227. Mwacha asili ni mtumwa. He who renounces his ancestrey is like a slave. 228. Mwamba na wako hukutuma umwambiye. He who spekes ill of someone close to you in your presence sends you to tell him so. 229. Mwamini Mungu si mtovu. He who trusts in God lacks nothing. 230. Mwana mkaidi hafaidi mpaka siku ya idi. An obstinete child does not suffer save on the day of festival. 231. Mwana maji wa kwale kufa maji mazowea. To a seamen of Kwale,death by water is common experience. 232. Mwana mkuwa nawe ni mwenzio kama wewe. The child who grows up with you is your fellow. 233. Mwana wa kuku hafunzwi kuchakura. A chick is not taught how to scratch up the ground. 234. Mwana simba ni simba. The child of lion is a lion. 35. Mwanga mpe mtoto kulea. Give a wizard a child to bring up. 236. Mwangaza mbili moja humponyoka. He who is after two things at the same time,one will surely escape him 237. Mwanzo kokochi mwisho nazi. The begining is bud the end is coconut. 238. Mwanzo wa chanzo ni chane mbili. The begining of a mat-making is two slips of raffia leaf. 239. Mwanzo wa ngoma ni lele. The begining of a dance is† lele† i. e. just one man singing hu lalaaaa. 240. Mwapiza la nje hupata la ndani. One who curses someone in public,brings it on himself in private. 241. Mwekaji kisasi haambiwi mwerevu. He who nurses vegeance is not called wise. 42. Mwenda bure si mkaa bure,huenda akaokota. One who walks with no reason is not like one who sits without reason,the one who walks might pick up something. 243. Mwenda mbio hujikwa kidole. A person who is in too much of a hurry stubs his toe. 244. Mwenda tezi na omo marejeo ngamani. He who goes to the quarterdeck and forecastle will return to the hold eventualy. 245. Mwenye kelele hana neno. A noisy person is harmless. 246. Mwenye kovu usidhani kapowa. One with a scar,do not think him healed. 247. Mwenye kubebwa hujikaza. He who is carried on the back must cling on. 248. Mwenye kuchinja hachelei kuchuna. He who slaughters a beast does not hesitate about skinning it 249. Mwenye kuumwa na nyoka akiona jani hushtuka. One who has been bitten by a snake,when he sees grass he he gets afraid. i. e. Once bitten twice shy. 250. Mwenye macho haambiwi tazama. One who has eyes is not told to look(he does it himself) 251. Mwenye nguvu mpishe. Let a strong man pass 252. Mwenye njaa hana miiko. A hungry man observes no taboos. 253. Mwenye pupa hadiriki kula tamu. A hasty person misses the sweet things (because he cannot wait for the fruit to ripen). 254. Mwenye shibe hamjui mwenye njaa. A satisfied person does not know the hungry man. f. He that is warm thinks that all are so. 255. Mwenye shoka hakosi kuni. He who has an axe does not lack firewood. 256. Mwenye tumbo ni tumbole, angafunga mkaja. She who is pregnant, is pregnant-even though she wrap herself in an ‘mkaja' (i. e you don't achieve something by merely pretending you have achieved it. ) (Mkaja is the cloth a woman wears round her st omach after giving birth). 257. Mwenzako akinyolewa wewe tia maji. When your Companion is being shaved, put water (on your head). (‘Be prepared-eg. when you see a neighbouring country being invaded prepare to face the same situation yourself) cf. When your neighbour's house is on fire, take care of your own. 258. Mwibaji na watwana, mlifi ni mwungwana. A thief is a rogue but the one who repays is a gentleman 259. Mwili wa mwenzio ni kando ya mwilio. Your companion's body is beside (i. e. not a part of) your body. 260. Mwizi hushikwa na mwizi mwenziwe. A thief is caught by his fellow thief. cf. Set a thief to catch a thief. 261. Mwomba chumvi huombea chunguche. He who asks for salt does so for his own cooking pot 262. Mwosha hadhuru maiti. The washer of corpses does no harm to the dead. 263. Mwosha huoshwa. The corpse-washer is washed (in his turn). Cf. Tit for tat. 64. Mwosha husitiri maiti. The washer conceals the corpse (i. e gives nothing away). 265. Mzaha,mzaha, hutumbuka usaha. Joke, joke, discharges pus (i. e. do not dismiss even a small scratch as if it were only a joke-it may go bad) cf. A stitch in time saves nine. 266. Mzazi haachi ujusi. One who gives birth cannot avoid (ritual) defilement 267. Mzigo Wa mwenzio ni kanda Ia usufi. Your companion's burden is (no more than) a load of kapok (to you). cf. The burden is light on the shoulder of another. 268. Mzika pembe ndiye mzua pembe. The one who buries ivory is the one to dig it up 269. Mzowea kutwaa, kutoa ni vita. For him) who is accustomed to taking giving away is a battle. 270. Mzowea kunyonga, kuchinja hawezi. He who is used to strangle, cannot slaughter. 271. Mzungu Wa kula hafundishwi mwana. The process of eating is not taught to a child. 272. Nahodha wengi, chombo huenda mrama. Too many captains (and) the ship rolls. cf. Too many cooks spoil the broth. 273. Natuone ndipo twambe, kusikia Si kuona. Let us see then tell; hearing is not seeing cf. Seeing is believing. 274. Nazi mbovu harabu ya nzima. A rotten coconut in a heap spoils the wholesome ones. cf. A rotten apple spoils its neighbours. cf. A sickly sheep infects the whole flock. 75. Ndege mjanja hunaswa na tundu bovu, An artful bird can be trapped in a rotten cage. 276. Ndege mwigo hana mazowea. A bird that imitates others does not get used to a place. 277. Ndugu chungu, jirani mkungu. (Alt. Ndugu kitu†¦. .) A brother is (as useful as) a cooking pot, and a neighbour is (as useful as) a cooking pot lid. 278. Ndugu mwui afadhali kuwa naye. A bad brother is far better than no brother. cf. Blood is thicker than water. 279. Ndugu wakigombana, chukua jembe ukalime, wakipatana chukua kikapu ukavune. When brothers quarrel, take a hoe and go and dig; and when they make it up, take a basket and patter the crop (i. e. ever interfere with a dispute between brothers except to fly and settle it amicably). 280. Ngoja! ngoja? huumiza matumbo. Wait a minute! wait a minute! harms the stomach 281. Ngoma ivumayo haidumu. A noisy drumming does not last long. 282. Ngoma ivumayo haikawii kupasuka. A drum that is sounded loudly will soon split cf. A pitcher that often goes to the well, is broken at last. 283. Ngozi ivute ili maji. Stretch hide while it is still green. cf. Strik e while the iron is hot. 284. Nia njema ni tabibu, nia mbaya huharibu. A good purpose is like a doctor (it heals or keeps you well) and evil purpose corrupts. 285. Nifae na mvua nikufae na jua. Do me a favour during a rainy season and I shall do the same to you during the dry season. 286. Nimekula asali udogoni, utamu ungali gegoni. I ate honey in my childhood, and its sweetness is still in my tooth. 287. Nimekupaka wanja, wewe wanipaka pilipili. I have anointed you with kohl, do you, in return, anoint me with pepper? 288. Njia ya mwongo fupi. The way of a liar is short (i. e. he soon comes to grief). 289. Njia ya siku zote haina alama. A regular path has no signpost. cf. A used key is always bright. 290. Ng'ombe avunjikapo guu hurejea zizini. When a bull gets his leg broken, he is sure to go back to his yard. 91. Ng'ombe haelemewi na nunduye. A cow is not oppressed by its own hump. 292. Nta Si asali; nalikuwa nazo Si uchunga. Wax is not honey; ‘I had them' (i. e. cattle) is not herding. 293. Nyani haoni kundule, huliona la mwenziwe. The ape does not see his own backside, he Sees his companion's. 294. Nyimbo ya kufunzwa haikeshi ngoma. Songs learnt from outside source s (foreign importations) are not used at a dance so long. 295. Nyumba usiyolala ndani huijui ila yake. You cannot know the defects of a house you have not slept in. Cf. It is the wearer who knows where the shoe pinches. 296. Nyumba ya udongo haihimili vishindo. A mud hut cannot withstand great shocks. 297. Nzi kufa juu ya kidonda Si haramu. For a fly to die on an ulcer is not bad (after all, he got what he wanted). 298. Pabaya pako Si pema pa mwenzako. Your own bad place is far better (so far as you are concerned) than your companion's place (which will do you no good). 299. Padogo pako Si pakubwa pa mwenzako. Your own small place is not like a big place of your companion. cf. A poor thing but mine own. 300. Painamapo ndipo painukapo. Where it slopes down is where it slopes up. 301. Paka akiondoka, panya hutawala. when the cat goes away, mice reign. cf. When the cat's away, the mice do play. 302. Paka hakubali kulala chali. A cat can never he made to lie on its back. 303. Paka wa nyumba haingwa. A cat belonging to the house is not chased away. 304. Panapo wengi hapaharibiki neno. Where there are many, nothing goes wrong. (A council of many people ensures that things are kept on the right tines. ) cf. Many hands make light work. 305. Papo kwa papo kamba hukata jiwe. Constant rubbing of a rope will cut a stone. cf. Constant dripping wears away a stone. 306. Pele hupewa msi kucha. Scabics are given to him who has no fingernails (i. e. who cannot scratch himself). 307. Pema usijapo pema; ukipema Si pema tena. A good place you don't go to is a good place: if you go too often, it isn't a good place any longer. cf. Familiarity brings contempt; or, Outstay one's welcome. 308. Penye kuku wengi hapamwagwi mtama. Where there are many fowls, millet is not scattered (i. e. it is not advisable to disclose a secret in the presence of a number of people). 309. Penye mafundi, hapakosi wanafunzi. Where there are experts there will be no lack ot learners. 310. Penye mbaya wako, hapakosi mwema wako/na mwema wako hakosi. Where you have an enemy, you will also surely arid a friend. 311. Penye miti hakuna wajenzi. Where there are plenty of trees there are no builders. 312. Penye nia ipo njia. Where there's a will there's a way. 313. Penye urembo ndipo penye urimbo. Where there is finery, there lies the snare (Lit: birdlime). 314. Penye wazee haliharibiki neno. Where there are old people, nothing goes wrong. 315. Penye wengi pana mengi. Where there are many (present) there is much (said). 316. Penye wengi pana Mungu. Where there are many people, there God is 317. Pilipili usozila zakuwashiani? How can you be burnt by chilies which you have not eaten? 318. Pofu hasahau mkongoja wake. A blind person does not forget his walking stick. 19. Pwagu hupata pwaguzi. A thief finds another one (who is a bigger and better thief than he is). Cf. When Greek meets Greek. 320. Radhi ni bora kuliko mali Blessings are better than wealth, 321. Sahani iliyofunikwa, kilichomo kimesitirika. When a plate is covered, its contents are hidden. 322. Samaki mmoja akioza, huoza wote. If one fish rots, they all rot. cf. A r otten apple spoils its neighbours. A sickly sheep infects the whole flock. 323. Shika! Shika! na mwenyewe nyuma. Hold him! Hold him! and you yourself after him (i. e. you shouldn't expect others to do all the work). 324. Shimo Ia ulimi mkono haufutiki. A pit of (dug by) the tongue cannot be covered up by the hand (words are more dangerous). Cf. The pen is mightier than the sword. 325. Shoka lisilo mpini halichanji kuni. An axe with rio handle does not split firewood. 326. Si kila mwenye makucha huwa simba. Not all that have claws are lions. cf All that glitters is not gold. 327. Sikio halilali na njaa. An ear dots not go to bed hungry (there's always plenty of gossip). 328. Sikio halipwani kichwa. Alt: Sikio halipiti kichwa. The ear does not surpass the head. 329. Sikio Ia kufa halisikii dawa. A dying ear does not feel the medicine. 330. Siku njema huonekana asubuhi. A good day becomes evident in the morning. 331. Siku utakayokwenda uchi, ndiyo siku utakayokutana na mkweo. The day you go naked, is the day you will meet your father/mother. in-law. 332. Simba mwenda kimya(pole) ndiye mla nyama. The lion which moves silently is the one that eats meat. 333. Simbiko haisimbuki ila kwa msukosuko. A thing that is firmly fixed cannot be dislodged except with much trouble. 334. Sitafuga ndwele na waganga tele. I shall not suffer illness while doctors abound. 335. Subira ni ufunguo Wa faraja. Patience is the key to tranquility. 336. Subira yavuta heri, huleta kilicho mbali. Patience attracts happiness; it brings near that which is far. 337. Sumu ya neno ni neno. The poison for a word is a word. cf. Tit for tat. 338. Tamaa mbele, mauti nyuma. Desire first, death afterwards, (i. e. ‘No one ever thinks of the possibIlity of death when concentrating on achieving a particular end). 339. Taratibu ndiyo mwendo. Slowly is indeed the way to walk. Cf. He that goes slowly goes surely, or, Hasten slowly. or, Slow but sure. 340. Teke Ia kuku halimwumizi mwanawe A hen's kick does not hurt her chick. 341. Tonga si tuwi The juice of an Immature coconut Is not like the real coconut juice. 342. Ucheshi wa mtoto ni anga Ia nyumba. The laughter of a child lights up the house. 343. Uchungu wa mwana, aujua mzazi. The Iabour of childbirth is known to the mother. 344. Udongo uwahi ungali maji Work the clay while it is still wet Cf. Strike while the iron is hot 345. Udugu wa nazi hukutania chunguni The brotherhood of coconuts is a meeting in the cook- in pot (said of people who do not cooperate until it is too late). 346. Ukenda kwa wenye chongo, vunja lako jicho. When you go among one-eyed people, put out your own eye. Cf. Where ignorance is bliss, it is folly to be wise, or, When in Rome, do as the Romans do (? ). 347. Ukiona kwako kunaungua kwa mwenzako kunateketea. If you find your own house is on fire, you may be sure that your neighbour's house is burning much more fiercely. 348. Ukiona neno, usiposema neno, hutapatikana na neno. If you see something and say nothing, you will have nothing to suffer for. Cf. Mind your own business, or, Hear all, see all, say nothing. 349. Ukiona vinaelea, vimeundwa. If you see vessels afloat, remember that they have had to be built. 350. Ukiona zinduna, ambari iko nyuma. If you see amber, ambergis is (not far) behind, (i. e. Where there is a jealous husband, there will be jealous wife). (Sauce for the goose . .? ) 351. Ukipewa shibiri usichukue pima. If you are offered a span, do not take a couple of yards. Cf. Give him an inch and he will take an ell. 352. Ukupigao ndio ukufunzao. What beats you is what teaches you. Cf. Spare the rod and spoil the child. 353. Ukistaajabu ya Mussa utaona ya Firauni. If you are astonished at Moses' deeds, you will be more astonis hed at Pharaoh's. Not-Moses declared himself to he a prophet, but Pharaoh declared himself to be God. 354. Ukitaja nyoka, shika fimbo mkononi. When you mention a snake, have a stick ready in your hand. Talk of the devil, and you'll hear the rustle of his wings. 55. . Ukitaka kula nguruwe, chagua aliyeno,na. If you want to eat pig, choose one which is fat. Cf. As well be hanged for a sheep as a lamb. (Muslims are forbidden pork). 356. Ukitaka uzuri sharti udhurike. If you want beauty, you must (first) be injured 357. Ukuukuu wa kamba Si upya wa ukambaa. A well-worn coir-rope is better than a new rope made from raffia. 358. Ulimi hauna mfupa. A tongue has no bone (i. e. it can get round anything, both literally and metaphorically). 359. Ulimi unauma kuliko meno. The tongue hurts more than the teeth. 360. Ulipendalo hupati, hupata ujaliwalo. You will not necessarily get what you desire, you will get what is appointed you (by God). Cf. Man proposes, God disposes. 361. Ulivyoligema utalinywa. As you tapped it (palm-wine) you will (have to) drink. Cf. As you sow, so shall you reap, or, You have made your bed and now you must lie on it. 362. Umejigeuza pweza, unajipalia makaa? Have you changed into a cuttle-fish, (that) you heap live embers on yourself? 363. Umekuwa bata akili kwa watoto? Are you a duck (that) your mind is with your children? 364. Umekuwa jeta hubanduki? Are you a Jeta, (that) you do not move? 365. Umekuwa nguva, huhimili kishindo? Are you a dugong, (that) you cannot bear a wound? 366. Unamlaumu mwewe, kipanga yuwesha kuku. You are blaming the hawk, (while) the falcon is killing the chickens. 367. Ungalijua alacho nyuki, usingalionja asali. Had you known what bees eat, you would not have tasted the honey. 368. Ushikwapo shikamana. When you are seized, hold on yourself. 369. Usiache kunanua kwa kutega. Do not neglect the undoing (of a trap that has caught) for the setting (of others). cf. A bird in the hand is worth two in the bush. 370. Usiache mbachao kwa msala upitao. Never give up your own old mat for a better prayer mat which you see passing. 71. Usicheze na simba, ukamtia mkono kinywani. When you play with a lion, do not put your hand in its mouth (that would be going too far! ). 372. Usigombe na mkwezi, nazi imeliwa na mwezi. Don't quarrel with the coconut-palm climber: the coconut has been eaten by the moon. 373. Usijifanye kuku mweupe. Do not pretend to be a white fowl (you're only an ordinary chap). 37 4. Usikaange mbuyu ukawaachia wenye meno watafune. Do not roast baobab kernels and leave those who have teeth chewing (them). Don't start quarrels among other people (bv telling tales). 375. Usile na kipofu ukamgusa rnkono. When you are eating with a blind man, do not touch his hand. (to do so will lead him to suspect that either the food is finished or you are trying to play a trick on him. In other words, with a simple person you must be very careful lest you might do something to make him suspicious of you) 376. Usimwamshe aliyelala utalala wewe. Do not wake one who is sleeping; you will fall asleep yourself. 377. Usinivishe kilemba cha ukoka. Do not put a grass turban on my head, (i. e. do not flatter me). 378. Usipoziba ufa utajenga ukuta. If you do not fill up a crack, you will have to build a wall. cf. A stitch in time saves nine 379. Usisafiriye na nyota ya mwenzio. Don't travel under another's lucky star (i. e. do not rely on someone else's good fortune). 380. Usisahau ubaharia kwa sababu ya unahodha. Do not forget what it is to be a sailor because of being a captain yourself. 381. Usishindane na Kari; Kari ni mja wa Mungu. Do not compete with Kari, Kari comes from God. 382. Usitukane wagema na ulevi ungalipo. Speak no ill of palm-wine tappers as long as drinking persists 383. Usitukane wakunga na uzazi ‘ungalipo. Speak no ill of midwives while childbirth still continues. 384. Usiyavuke maji usiyoweza kuyaoga. Do not cross water that is too deep for wading.

Quality Management: Cathay Pacific Airways Essay

Introduction Cathay Pacific Airways is an international airline registered and based in Hong Kong, offering scheduled cargo and passenger services to over 80 destinations around the world. They are deeply committed to Hong Kong, where the Company was founded in 1946. They continue to make substantial investments to develop Hong Kong’s aviation industry and enhance Hong Kong’s position as a regional transportation hub. In addition to their fleet of aircrafts, these investments include catering, aircraft maintenance and ground handling companies, as well as their corporate headquarters at Hong Kong International Airport; Cathay Pacific and its subsidiaries and associate employ 25,000 staff in Hong Kong. The airline’s two major shareholders are both Hong Kong companies listed on the Hong Kong Stock Exchange, as is Cathay Pacific itself. Cathay Pacific is the major shareholder in AHK Air Hong Kong Limited, an all cargo carrier that offers scheduled services in the Asia region, and is a shareholder in Hong Kong Dragon Airlines Limited. They are also a founding member of the one world global alliance whose combined network serves over 570 destinations worldwide. Other members of one world are Aer Lingus, American Airlines, British Airways, Finnair, Iberia, LanChile and Qantas. Quality Management Defined In a total quality setting, Quality is as determined by the customer and employees produce it. Thus quality of a service is the customer’s perception of the degree to which the service meets their expectations Six-sigma quality is a standard and a philosophy of customer satisfaction. The six-sigma philosophy requires an ongoing audit mechanism that identifies opportunities for improvement and changes in customer expectations. Emphasize the importance of customer satisfaction. Define a quality goals and objectives and translate these into actual service and service delivery activities. There are some types of goals and objectives need to consider. -To satisfy customers. -To encourage continuous improvement. -To respect social and environmental needs. -To foster a collective commitment to quality. -To improve the efficiency of service delivery. -To clearly define customer needs and expectations. -To look for opportunities to improve service quality. Define service quality responsibilities and give your personnel the authority to carry out these responsibilities. Make sure that senior management retains the responsibility for developing, measuring, auditing, and improving your service quality system. Various interviews and customer surveys conducted throughout the year, customers are invited to participate in the Cathay Pacific Voice of the Customer survey, conducted multiple times per year to determine where customers are satisfied and where they can improve. These survey results are then used to develop plans to act on your suggestions, improving the solutions and experiences customer get from Cathay Pacific. They greatly increased customer satisfaction with Cathay Pacific service. Customer Expectation In a total quality setting, customers define quality and employees produce  it. Customers were considered outsiders who used a company’s products and suppliers were outsiders who provided the materials needed to provide the good service. Every organization has both internal and external customers. An external customer is the one spoken to in the traditional definition. An internal customer is any employee whose work depends on that of employees whose work precedes theirs. Cathay Pacific Airways have much different kind of customers and with any age. Cathay Pacific have sponsor young people from Asia to attend a special ecological course in South Africa. Over 190 students from around the world have traveled here to study Chinese language and culture at the Chinese University of Hong Kong. In addition, they sponsor the student exchange programmers at the Chinese University of Hong Kong and the City University of Hong Kong respectively. Also they can be a businessperson or people who is going just for tourist. Each year Cathay Pacific sponsor wheelchair athletes from Hong Kong to compete in the 10km wheelchair race in Vietnam. The organization’s survival depends on the customer. Customers who are satisfied with the quality of their purchases from an organization become reliable customers. So customer satisfaction is essential. Providing high quality service ensures customer satisfaction. Companies have to look to customers when they set standards for measuring quality. Products and services need to be improved with time to meet the varying need of the customers. To clarify how customers perceive quality, there are summarizes the four foundations of perceived quality: Product Quality, Service Quality, Brand Image and Personal Cost. Customers perceive quality on the following basic tangible principles: 1. Performance 2. Features 3. Reliability 4. Serviceability 5. Durability 6. Appearance 7. Customer service Customers expect to have a best service with lower price. Therefore Cathay Pacific always believes in Service Straight from the Heart. From their front-line staff to those behind the scenes, the dedication of every person at Cathay Pacific remains the driving force behind our service. It’s about treating people as individuals and treating them like your best friend. They call it Service Straight from the Heart because it stems from within. Thus their staff led their personal lives in the same way they embrace their professional one with fervor, integrity and optimism This positive lifestyle may stem from an exercise regimen in the quest to stay fit and alert and always ready for the next big challenge and to deliver expectations. It could revolve around a continuous thirst for knowledge that leads to self-improvement and improving the lives of others. Or else it may be a personal passion for traveling that offers incredible insight on what makes an unforgettable travel experience. Reputation is something that can be good or bad for a Cathay Pacific by customers. It is built upon the competitive elements such as quality, reliability, delivery and price. Once a Cathay Pacific acquires a bad reputation for quality, it takes a very long time to change it. Reputations good or bad can quickly become national reputations. Customers tend to remember only the bad quality they receive. For example: If 99 % of flights arrives is on time, the customer will only remember the 1%  of flight arrives late. Quality and customer satisfaction may not be enough to hold on to customers. Cathay Pacific must also build relationships with customers. Customer retention is a more accurate reflection of an organization’s success than quality or customer satisfaction. Customer retention is affected by factors that the company can control, like service improvements, and factors that are controlled by the marketplace, like pricing flexibility. Strong relationships with customers can increase retention by asking customers the right questions, really listening to what they have to say, and providing feedback to them on the results of action plans. Quality and customer satisfaction are still very important, but customer retention should be the organization’s ultimate test of success. Customer satisfaction is achieved by producing high-quality services that meet or exceed expectations. The key to establishing a customer focus is to put employees in touch with customers so that customer needs are known and understood. Scholtes’s six-step strategy for identifying customer needs is as follows: speculate about results, develop an information gathering plan, gather information, analyze the results, check the validity of conclusions and take action. Customer needs are not static. Therefore, constant contact with customers is essential in a total quality setting. Whenever possible, this contact should be in person or by telephone. Written surveys can use, but they will not produce the level of feedback that personal contact can generate. Measuring customer satisfaction alone is not enough. Many customers who defect are satisfied. Cathay Pacific should measure customer retention. They should go beyond satisfying customers to creating value for them in every supplier customer interaction. Cost of Quality Cost of quality as defined by Crosby â€Å"Quality Is Free†, Cost of quality is the amount of money a business loses because its product or service was not done right in the first place. In early April, Cathay Pacific reduced their passenger capacity in response to the fall in passenger traffic arising from the SARS outbreak. They cancelled 45% of their passenger flights and parked 22 aircraft. The integrity of their network was maintained, although services to Fukuoka and Sapporo were temporarily suspended. This is the business loses by the suddenly SARS occur or a badly performed service, businesses lose money every day due to poor quality. Quality is the confluence of customer expectation and realization. It is essential that every organization is aware of the cost of quality, which awareness must. In Cathay Pacific, the lowest possible level of defects, which can be achieved only by an aggressive search for and elimination of the sources of error, is a prerequisite for an internationally competitive performance. There have four major areas of the cost of quality: Prevention, Appraisal, Internal Failure, and External Failure. Prevention involves costs of any effort to eliminate defects in service. When providing service, an excellent service with strong planning can certainly prevent the occurrence of errors and other problems down the line. Appraisal includes the cost of measuring, evaluating and auditing services to assure conformance with requirements. If a defect occurred on the assembly line, the defect was thrown out irrespective of the cost of materials and labor. Internal failure refers to costs required to evaluate or correct service not conforming to requirements prior to furnishing services. This could include rework, operations corrective actions, re-inspections, and labor losses. In Cathay Pacific, this can include the need for rescheduling different flights when they are interdependent and errors occur, e.g., in the computer system. Reports have to be rewritten. Other internal failure occurs when errors in  wrong data affect other departments within the Cathay Pacific. External failure refers to the cost of failure after furnishing services to customers. This includes complaints, liability, goodwill, and both lost sales and customers. If customers are lost, this type of failure is most expensive, especially considering that new customers are estimated to be five times as expensive to acquire as the cost to maintain existing customers. Quality Program The reason of SARS arising in early April, Cathay Pacific reduced their passenger capacity in response to the fall in passenger traffic. Cathay Pacific Airways have to implement preventive measures to guard against the spread of Severe Acute Respiratory Syndrome (SARS) at airports served, in provision of in-flight service, and related to its ground and in-flight personnel. In any business, also need to continuous improvement to keep survival in the world. Quality Function Deployment (QFD) is an approach to continual improvement that brings customers into the design of services. It translates what the customer wants into what Cathay Pacific provides. A QFD matrix takes shape of a house. An example will show in the next page. QFD yields the following benefits to Cathay Pacific that is interested in continual improvement: customer focus, time efficiency, teamwork orientation and documentation orientation. QFD also makes use of several specialized tools including Affinity diagrams, which are used to promote creative thinking. The interrelationship diagraph is used to bring logic to the process of identifying relationships among ideas. The tree diagram identifies all tasks that must be accomplished to solve a problem. Matrix diagrams are used to identify connections among responsibilities, tasks and functions. Cathay Pacific can use QFD to closely monitoring the SARS situation in adjustments to its flight schedule, according to passenger demand. That’s why they can identify the problems of SARS and find out the solution to eliminating the problem happen occur again. Cathay Pacific can implement measures to guard against the spread of the SARS virus as follows: Protective measures for all staff in all functions: ?Wear surgical mask and latex gloves every time that work is conducted on the aircraft upon flight arrival from an affected country as determined by the World Health Organization (WHO). ?Check-in staff providing passenger service at airports in affected countries must wear surgical masks at all times when providing service provision. -After work has been completed, staff must cleanse their hands thoroughly with clean water and disinfecting soap. -Used surgical mask and latex gloves must be disposed of in a specifically designated container, labeled accordingly. -Disinfecting spray must be used on all flights returning from countries considered affected areas. Measures related to in-flight service provision: -Disinfecting spray must be used on flights departing from countries considered affected areas. -Cabin crew must observe passengers for SARS symptoms related to the respiratory system, such as high fever, coughing, sneezing, and provide surgical masks for passengers to wear. -Cabin crew must separate the passenger suspected to have SARS symptoms from other passengers, or separate the passenger in a designated area, and inform  the International Communicable Disease Control Office under Cathay Pacific, before the flight lands. Measures related to customer service: Check-in and boarding gate staff working at airports in Taiwan, Singapore, Vietnam, China ?in Hong Kong, must observe passengers for SARS symptoms. If passengers are observed to have high fever, coughing, and difficulty breathing, they must provide a doctor’s letter stating they are fit to travel. If the passenger does not have a doctor’s letter, the physician on duty at the respective airport must be contacted to examine the passenger with related symptoms. If there is any doubt to the nature of the passenger’s illness, the passenger may be denied boarding. Difficulties or Limitation Customer information is the most important for continuous improvement. We have to collect reliable information to identify the cause of problem. This is difficult to ensure all the information is reliable. Sometimes the information is according by the service-testing editor for magazine or newspaper gives the service a try and writes an article pointing out weaknesses. Customer information falls into two broad categories: feedback and input. Feedback is given after the fact. In Cathay pacific, this means after a problem has been occur. Feedback is valuable and should be collected. However, it comes too late in the process to help ensure that customer requirements are met. Input is obtained before the fact. In Cathay pacific, this means during the problem happening. Collecting customer input during service provides allows changes to be made before the worst problem occurs. Collecting input is more valuable than collecting feedback. Conclusion The outbreak in mid March of atypical pneumonia or SARS had a devastating impact on Cathay Pacific passenger business. The interim performance of Cathay Pacific Catering Services (H.K.) Limited was badly affected by the outbreak of SARS. The company implemented stringent cost controls. All overseas flight kitchens were impacted by SARS and also implemented cost control measures. SARS had little effect on the airfreight business and the company reported a satisfactory interim profit. Hong Kong Airport Services Limited reported an interim loss due to the large number of flight cancellations. After an air quality monitoring programmed, undertaken in aircraft cabins, showed that the air is of a good quality. A comprehensive programmed to sort and recycle paper materials such as newspapers and in-flight menu cards has been implemented on all inbound flights. The impact of SARS resulted in a concerted effort to reduce energy consumption in Cathay City. Measures taken include temperature adjustments, reduced lighting and restricted availability of lifts and escalators. We can see the SARS had a little effect to the Cathay Pacific. Hence they need to use QFD to continual improvement that brings customers into the design of services. It translates what the customer wants into what Cathay Pacific provides.

How does sexuality and self-awareness affect the characters success in Essay

How does sexuality and self-awareness affect the characters success in Othello and Alls Well That Ends Well - Essay Example The powerful and realistic portrayal of Shakespearean characters has been the result of several such essential elements which reflect the dramatist’s awareness of the world and human beings in real life. The relationship between sexuality and self awareness has an important role in the success of the Shakespearean characters. In other words, sexuality and self awareness have an essential impact on the success of the characters in Shakespearean plays and an analysis of the plays Othello and All’s Well That Ends Well is valuable in understanding the significant role of these aspects in the successful portrayal of his characters. â€Å"The tactics used by Shakespeare's female characters always seem appropriate to the level of a man's self-awareness. Rosalind need only present a negative picture of herself and suggest that as a woman, she is capable of deception and trickery in order to learn that Orlando is secure enough to trust her. Helena needs to interpose herself phy sically between Bertram and Diana, to become Diana, in a sense, in order for Bertram to accept her sexuality.† (Lewis, 147) Therefore, two of the most essential elements which influence the success of characterization in Shakespearean plays have been sexuality and self-awareness and these aspects of the characters are interrelated. This paper investigates how sexuality and self-awareness affect the characters’ success in the two celebrated plays of Shakespeare, based on an analysis of the characters Othello and Iago in Othello and Bertram and Helena in All’s Well That Ends Well. Sexuality and self-awareness are greatly interconnected in several of the in Shakespearean plays and most often it is sexuality which leads the characters to identify the individuality intrinsic within him/her. However, Shakespearean characters also illustrate how self-awareness of a certain character, especially female characters, can result in an awakening of their sexuality. Thus, critics argue that the main characters in Othello are able to recognize their individuality through an awareness of their sexuality. The identification with male sexuality helps the villain of the play in carrying on his treacherous plans and strategies. It is through the assistance of sexuality that Iago identifies his true role as a mastermind in the destiny of other characters. Through the merit of this identification of his real nature, Iago wins the trust of other male characters in the play which is helpful in carrying out his deceitful strategies. Male friendship is an essential tool used effectiv ely by Iago and he finds a sheer pleasure in fooling Cassio beyond the requirements of his strategy. There is a kind of intimacy between Cassio and Iago and there is an absolutely homo-erotic element about Iago's description of the sleeping with Cassio. Iago is the character who makes the best use of the relationship between sexuality and self-awareness. "Iago seems here to be fantasizing closeness to other men that his treacherous nature really prevents, but the impression we get is that Iago is making a real claim that he is intimate friends with Cassio. There is a definite three-way friendship going on between Othello, Cassio and Iago and it creates its own jealousies. Iago juggles Othello and Cassio, keeping them apart, partly because of this jealousy, and partly so that his version of the world and the nature of the friendships can be presented to the others. Apparently the lowest member of the trio, he takes control of its workings." (MacFaul, 184)

To Build or Buy (Modell's Sporting Goods) Assignment

To Build or Buy (Modell's Sporting Goods) - Assignment Example ia, Connecticut, New Jersey, Rhode Island, New Hampshire, Delaware, Massachusetts, Maryland, Virginia, and the District of Columbia (Modell’s Sporting Goods, 2013). Exclusive Brand Offerings: the business will offer its customers high-quality goods at competitive prices, which are marketed under exclusive brands. The business will invest in procurement and development staff that sources performance-based goods that are targeted to the enthusiast of sporting for sale under brands. The company’s private label products will present value to its customers at every price point and offer it with high gross. Competitive Pricing: The business will position itself to be aggressive on price, but the business will not endeavor to be a price leader. The business will maintain a strategy of matching its competitors advertised prices. In the case, a customer discovers that a competitor has a lower price of an item; the business will lower its price. In addition, under the "Right Price Promise," just in case within 30 days of buying an item from the company, the buyer finds a lower price by a competitor, the company will refund the difference. The business will seek to offer value to customers and uphold a reputation as the main provider of value. Broad collection of Brand Name products: the business will deal with a variety of popular brands including Columbia, Nike, North Face, Callaway, Under Armor, Adidas, and private label products sold under names that include Walter Hagen and Ativa, which are found in its stores. The breadth of its product selections in every group of sporting goods provides customers a variety of price points. Genuine Sporting Goods Retailer: The business history will be a retailer of authentic athletic products, footwear and apparel, which implies that it will offer athletic merchandise that is of high quality and intended to improve customers’ performance. The business will believe that its customers seek authentic, real product offerings, and

IS Strategic Plan Case Study Example | Topics and Well Written Essays - 250 words

IS Strategic Plan - Case Study Example Key Findings 8 10. User Strategic Themes 9 Improve Service Access for its Members 9 Improve Service Access for the Community 9 Access to Information 9 Hiring of Facilities 10 10 11. IS Strategic Technology Themes 10 Updating Website 10 Reduce Paper Based Membership Applications 10 Maintain Security and Integrity of Information 10 Improve Document and Record Management 10 Adherence to Regulatory Requirements 10 News 10 Engage New and Current Members 10 12. Strategic Direction 11 13. Expenditure 11 14. Roadmap and Project Descriptions 12 14.1. Members Management 12 14.2. New Members Management 12 14.3. Committee Members Management 13 14.4. Competitors Members Management 13 14.5. Dragon Abreast Members Management 14 14.6. Community Management 14 14.7. Document and Records Management 15 14.8. Function Room Management 15 14.9. Gym Management 16 14.10. Community Management 17 14.11. Documentation Management 17 14.12. Minutes and Agenda Management 18 14.13. Gym Management 18 14.14. Functio n Room Management 19 14.15. Regulatory Management 19 15. Continuous Improvement 19 16. Program review 19 17. Appendix 1 – SWOT Analysis 20 Introduction This IS Strategy will outline key goals based on the defined assumptions. It will highlight area’s that require improvement and a solution that will assist LRC to develop and grow their organisation for many years to come.

Imagery of darkness in Macbeth Essay Example | Topics and Well Written Essays - 1250 words - 1

Imagery of darkness in Macbeth - Essay Example Because of this, King Duncan made Macbeth the Thane of Cawdor (the former Thane is to be killed because he’s a traitor). This makes Macbeth think that what the witches said were true. He was inspired by the idea that he will be King and briefly considered â€Å"murder† but felt guilty and he says â€Å"My thought, whose murder yet is but fantastical, Shakes so my single state of man that function is smotherd in surmise, and nothing is But what is not..† (Act, 1 Scene 1). But when King Duncan announces that Malcolm, his son, would be heir to the throne, Macbeth began to consider murder again. This he told his wife, the Lady Macbeth, who made a plan on how to kill Duncan. Because the King is about to visit them in their castle, Lady Macbeth thought it would be best to kill him there. Macbeth hesitates on this idea but his wife persuades him anyway, telling him to â€Å"act like a man†. That night, when everybody is asleep, Macbeth saw an image of a dagger pointing to the King’s room. When he was done with the deed, he heard strange noises and voices. His wife told him to stop thinking about it and move on, and she smeared blood on the guards’ faces to frame them up. The next morning, everyone discovers the dead King’s body and Macbeth killed the guards. Upon hearing the news, Malcolm and Donalbain, the King’s sons, escaped Scotland to flee the murders. This is when Macbeth was named king. However, Macbeth gets reminded that Banquo was going to be the father of Kings, so he tells a servant to go and kill Banquo and his son. Banquo got killed but his son escapes. At a feast, he saw Banquo’s ghost on his dinner table and started raving fearfully. This alarmed the guests, who were mostly composed of nobles. Because of this, Macbeth decided to visit the witches again for prophesies. There, the witches told him to 1) be wary of Macduff (he opposed Macbeth’s succession to the throne), 2) "None of woman born shall

Discussion 5 Essay Example | Topics and Well Written Essays - 250 words - 3

Discussion 5 - Essay Example Alternatively, a distribution channel could involve a manufacturer, a regulator, a controller before supplies reach the agency for distribution to dispensers. The intermediaries could exist in as single or multiple players between a manufacturer and the agency. Similarly, the agency could choose to include influencers in either of the channels that the different combinations define (Rees, 2011). I would prioritize the distribution channel based on ultimate cost to consumers and quality that consumers can derive from products. Using regulators such as the Food and Drug Administration would ensure quality while eliminating other intermediaries would minimize cost and prices. I would therefore prioritize the distribution channel that involve a manufacturer, a regulator, the agency, and dispensers that deliver commodities to the final consumers. Some channels are more important than others are and channels with regulators are because of guaranteed product quality (Rees, 2011). I would prioritize choices by balancing interest of both citizens and the agency through ensuring quality for the community’s welfare and minimizing intermediary costs for manageable profit margins (Rees, 2011). Many distribution channels exist for my preferred agency but I would prefer the channel with a manufacturer, a regulator, the agency, and dispensers. This would balance the agency’s economic interest and the community’s

Business strategies Essay Example | Topics and Well Written Essays - 2750 words

Business strategies - Essay Example The aspect of employing diversification strategy is viewed as one of the effective as well as proficient business tactics, which assists the organisations to grow considerably in future. The word ‘diversification’ is typically linked with a specific transformation especially in the features relating with the aspect of product line or the business market of a business organisation. The major objective of implementing the facet of diversification strategy is to introduce new product in the business market along with attaining significant market share (Ansoff, n.d.). As a matter of fact, Toyota is always recognised as an innovative business organisation especially in the automobile industry. The aspect of innovation has been observed in the production system of the organisation along with the cost factor while taking the quality of its valuable products into greater heights. In this context, the main strategic reasons of Toyota in order to choose the aspect of diversificati on strategy include effectively complying with the business market demands and maintaining the technology in relation to environment friendly aspect which is constantly becoming a core principle of its several products. Furthermore, the other significant reasons behind Toyota pursuing the idea of diversification strategy broadly include viewing a better opportunity for synergy, increased rate of market competition in automobile industry and ultimately expanding its production facilities around the business world (Scribd Inc., 2012). Additionally, the different reasons behind Toyota pursuing the diversification strategy across its broad business operating regions can greatly be understood by focusing upon the targets that are made individually towards its the employees, business partners, shareholders, local community or global society and ultimately the customers. From the viewpoint of the staff, Toyota mainly prioritises diversification strategy in order to generate safer as well a s healthy working situation that would ultimately assist the organisation to make successful and effective growth in future. In terms of the business partners, Toyota strives for executing diversification strategy with the intention of establishing along with developing advantageous business relationship especially with the distributors or dealers and the suppliers. From the outlook of the shareholders, Toyota believes that the adequate execution of diversification strategy might ensure sustainable growth along with making strong and stable base for making business. With regard to the global society and local communities, Toyota realises the necessity of diversification strategy in order to respect the business culture along with the customs belonging to every country and contributing towards communal development. Moreover, with the intention of minimising congestion along with traffic accidents, the organisation i.e. Toyota deeply focuses upon the execution of diversification strat egies in relation to the global society or local community. Finally, from the perspective of the ultimate customers, Toyota seeks for delivering reliable and safe

Criminal Justice Agency Essay Example | Topics and Well Written Essays - 1000 words

Criminal Justice Agency - Essay Example It shall also discuss the role of the lawyer in assisting victims of crime or individuals who have been charged or convicted with crime. Keywords: Federal Public Defender, lawyer, attorney, criminal justice agency, lawyering Federal Public Defender Organization I. Introduction â€Å"The Federal Public Defender is appointed by the Ninth Circuit of the United States Court of Appeals to serve a term of four years. All employees of the Federal Public Defender are employed by the judicial branch of the U.S. Government. The Office of the Federal Public Defender for the Central District of California is the largest federal public defender agency in the United States. The Central District of California covers seven counties which include Los Angeles, Orange, Riverside, San Bernardino, Santa Barbara, San Luis Obispo and Ventura, with a population of over 19 million people. They have offices located in Los Angeles, Santa Ana and Riverside. The main office is located in the Little Tokyo sectio n of downtown Los Angeles with branch offices in Riverside and Santa Ana California. The office has over 240 employees, including 92 attorneys, 26 paralegals, 38 investigators and more than 85 supporting staff members. The Office supports two units namely, the Trial Unit and the Capital Habeas Unit. The attorneys in our Trial Unit are appointed by the court to represent those persons charged with federal offenses who cannot afford to retain their own attorney† (Federal Public). Significance of the Agency I chose the office of the Federal Public Defender because I believe in their cause. They help out poor and indigent individuals who cannot afford the services of a lawyer. They represent people who are wrongly charged for offenses that they did not commit, or victims of crime. I have a high regard for lawyers who fight for the causes of the clients even if they do not earn much profit from practicing the profession. I want to contribute in improving the criminal justice system of our country by helping these individuals who are deprived of good legal services. There should be no distinction or discrimination between paying clients and non-paying clients. This is in consonance to the equal protection clause by upholding every person’s right to a counsel. I have a high regard for the objective of this organization in â€Å"ensuring equal justice for all†. Qualifications â€Å"A Federal Public Defender Organization shall consist of one or more full-time salaried attorneys. The Organization shall be supervised by a Federal Public Defender appointed by the Court of Appeals of the Circuit, after receiving recommendations from the district court or courts to be served. The Federal Public Defender shall be appointed for a term of four (4) years, unless removed by the court of appeals for incompetency, misconduct in his office until his successor is appointed, or until one year after expiration of such defender’s term, whichever is earlierâ €  (United States Code, 2006). â€Å"The compensation of the Federal Public Defender shall be fixed by the court of appeals of the circuit at a rate not to exceed the compensation received by the United States attorney for the district where representation is furnished, or if two

The Principle of Differentiated Responsibility and to What Extend It Essay

The Principle of Differentiated Responsibility and to What Extend It is Important for the Development of International Laws - Essay Example The countries in the world usually experience common environmental issues despite the fact that vital differences do exist in the responsibilities that they are charged with performing. The notion has increasingly been receiving recognition in the field of environmental international law (Morosin, p.109). The international laws regarding the environment usually cover treaty laws along with customary laws that aim at protecting the environment (Honkonnen, p.28). Treaty laws comprise of many treaties which are multilateral and can be interpreted using many different methods obtained from reading the simple texts they are contained in (United Nations Environment Programme, p.13). When controversies arise due to the different interpretations that exist, different interpretations can be applied in solving the questions at hand (Morosin, p.42). On the other hand, in customary laws, the wide consensus and conviction of most governments are required before they can be legally binding on the members. They immediately become operational upon being signed by the countries and they do not remain matters to be attended to when convenient (Bonilla &Burhenne-Guilmin, p.112). There are however major controversies that exist between which laws along with policies should be followed or implemented (Bortscheller, p.67). The organization for international labour appreciates that the fact that due to the different cultures, climate, industrial traditions and economic opportunities, uniformity in the global labour conditions is quite difficult to achieve (Morosin, p.86). The environmental declaration made in Rio states that in light of the different contributions by different countries towards the worldwide environmental degradation, the countries responsibilities are different in curbing the problem (United Nations Environment Programme, p.14). However, the developed countries in the world have already acknowledged their leading role in helping to clean up the environment (Kiss & S helton, p.76). This is because they are more advanced technologically and have adequate finances to steer their efforts towards eliminating the effects of their activities on the environment (Morosin, p.97). In addition, the climate change framework convention also stated that different countries within the globe should all participate in protecting their climatic systems based on equality (Bonilla &Burhenne-Guilmin, p.19). It also states that their activities should be performed in accordance with their diverse responsibilities along with capabilities (Bortscheller, p.112). Two major concerns are considered in the principles of differentiated responsibilities. The first concern of the principle is that the nations in the world should work together towards eliminating their common problems in protecting their environments at all levels (Morosin, p.177). Secondly, it concerns itself with the different responsibilities along with capabilities that different nations have in their activ ities of protecting their environment (Bonilla &Burhenne-Guilmin, p.68). The Stockholm along with the Rio declarations facilitate for the differences in finances and technology among the countries in the world that are participating in the environments protection along with cleanup (Kiss & Shelton, p.149).The declaration of Stockholm holds that the international community should consider the difference that exists in the standards of facilities between the

Overview of Conflicts of Interest Essay Example for Free

Overview of Conflicts of Interest Essay Confidentiality is also something that some volunteers of the Remedios AIDS Foundation should also learn. Although many officers of this NGO advocate confidentiality, many of its volunteers could still breach this ethical code, thus further isolating prospective clients. It is a well-known fact that the life of the first Filipino AIDS victim was made into a commercial movie, and had attracted thousands of audience – making it seem like a carnival show. This is precisely the kind of stigma that HIV/AIDS victims is afraid of, and something that the Remedios AIDS Foundation – and many other NGOs dealing with this disease is trying to work out. The Remedios AIDS Foundation is also faced with the dilemma on how to conduct research without exposing the patients to various risks (CIOMS 1993). As an NGO that do social and medical research, it has to ensure that HIV/AIDS patients must also benefit from its studies. It is unethical to expose subjects to the risks of participating in a research study unless the design is sufficiently rigorous that the results will be valid and generalizable (U. S. National Commission for the Protection of the Human Subjects of Biomedical and Behavioral Research). Another critical ethical consideration that must be dealt with accordingly by the Remedios AIDS Foundation is how to maintain objectivity in front of emotional patients. Culturally speaking, the Filipino people tend to be emphatic of each other’s plights, thus it is not an isolated case to find volunteers who are emotionally affected by the conditions of HIV/AIDS patients. This eventually leads them to quit from their volunteer work and/or to be personally involved in their patients’ cases, which often clouds their critical judgment. Applications The best thing to do here is to implement an intensive and extensive information campaign on AIDS and the advantages of belonging to a core group that can emotionally and physically assist the AIDS victims. Moreover, volunteers of the Remedios AIDS Foundation should also undergo intensive training and education on how to properly deal with HIV/AIDS patients. It must be noted that these patients are already wrapped in insecurity and treating them with slight uncertainty will only decrease their self-confidence. To meet the ethical obligations for research, on the other hand, this NGO must conduct studies whose sample sizes must be adequate. Suitable study endpoints must also be selected. It must also ensure that clinical trials must undergo preliminary laboratory and animal research. It must always take into consideration that research with human participants raises ethical concerns because people accept risks and inconvenience to advance scientific knowledge and to benefit others (Lo 2000). Social researchers of this NGO must also learn how to use language that is not offensive to study participants. Conclusion As one of the NGOs at the forefront of combating HIV/AIDS in the Philippines, the Remedios AIDS Foundation is faced with many ethical dilemmas that it is trying to overcome one by one. Although it is difficult to do in this largely Catholic country where promiscuity is being strongly detested and HIV/AIDS is being associated with promiscuity, it continues to embark on a rigorous warfare against HIV/AIDS in the country. Everything is an uphill battle because social norms and religiosity keep HIV/AIDS patients from coming forward in the open to seek for help. The NGO is looking for ways and means to solve this problem without losing its focus. As the officers and volunteers of the Remedios AIDS Foundation are also mostly Catholics, they also have to be able to move around their religious beliefs in order to stop being discriminatory to HIV/AIDS patients. They also have to ensure that their researchers are well-trained to avoid offending study participants and this can only be done by conducting intensive trainings. Lastly, objectivity should also be encouraged to avoid personal involvement in patients’ predicament. This last ethical issue should be encouraged to avoid conflict of interest on the part of the NGO. In the end, the officers and volunteers of this NGO are cognizant of the fact that unless these ethical concerns are addressed, their fight against HIV/AIDS will never be successful. References: Council for International Organizations of Medical Sciences (CIOMS). (1993) International Ethical Guidelines for Biomedical Research Involving Human Subjects. Geneva. de Bruyn, T. (1998) HIV/AIDS and Discrimination: A Discussion Paper. Montreal: Canadian HIV/AIDS Legal Network Canadian AIDS Society. Lo B. (2000) Overview of Conflicts of Interest. In Resolving Ethical Dilemmas: A Guide for Clinicians. 2nd ed. Philadelphia: Lippincott Williams Wilkins. Reproductive Health Outlook. (1997) HIV/AIDS Key Issues. Retrieved May 30, 2006 from http://www. rho. org/html/hiv_aids_keyissues. html U. S. National Commission for the Protection of Human Subjects of Biomedical and Behavioral Research. (1978) The Belmont Report: Ethical Principles and Guidelines for the Protection of Human Subjects of Research. Washington, D. C. : Dept. of Health, Education and Welfare. The Offical Website of the Remedios AIDS Foundation. (1991) http://www.remedios.com.ph/

HR Practices for Competitive Advantage

HR Practices for Competitive Advantage The world nowadays is gradually moving fast bringing along several changes in our lives, culture and many others. In other part organisations do encompasses from time to time those experiences which are for some outrageous and therefore impossible to overcome new situations. According to Boddy (2005), human resource is the effective use of human resources in other to enhance organisational performance. This part in organisation is a great starting point, to easily manage the way people with react depending on coming change situation. General environment sometimes known as the macro -environment includes economic, political, social and technological factors that generally affect all organisations. The general factor can split into two aspects as the external environment which for most organisations is a constantly changing source of threats and opportunities this part consist of elements beyond the organisation such as the competitors or the wider PESTLE. Follow by the internal factor s which mostly target the element within the organisation, such as its business processes. We will clearly elaborate in the rest of our work which practises are sustainable and worthy to keep up with competitive advantage and help organisations remain in the top. PURPOSE AND IMPORTANCE OF HUMAN RESOURCE MANAGEMENT IN ORGANISATION The importance of human resources within an organization is becoming increasingly understood in todays rapidly changing and uncertain business environment (Davidson Griffin 2000: 18). In order to assist employees in helping an organization to reach its strategic business goals, effective human resource managers often gather job related information in a job analysis and job description, which is vital to creating or re-designing jobs which provide employees with a high level of job satisfaction (Stone 2002: 123). The basic human resource activity of gathering detailed information about a particular jobs duties, tasks and responsibilities, can help organizations achieve strategic goals more efficiently and effectively by avoiding both duplication and overlapping of work in jobs. According to Guest (1987) model of HRM policies goals, this stresses four key concepts- strategic integration, commitment, flexibility and quality. An organization which consists of people with formally assigned roles that works together to achieve the organizations goals, and the manager is the one responsible for the accomplishment of the goals and the management of peoples efforts. Most experts agree that managing involves five functions which represent the managing process as: Planning: establish goals and standards, developing rules and procedures, developing plans and forecasting. Organizing that consists to give each subordinate a specific task. Example1: the human resource manager of Great North Easter Railway decides to elaborate a new management planning which consists to emphasize on customer service and to introduce core competencies for others line mangers. The investment taking the companys annual training budget to  £1.25 million whereby twenty on-board coaches will work alongside inspectors, caterers and others staff to assist them in meeting new delivery standards. Traditionally, managers have told employees what to do say the companys HR development manager, who worked with many members of the coaching staff. The idea of appointing coaches is to create a peer group on board the trains that will help to enhance customer service; also some of the money will be spent on a management new training program. (HRM guide, April 2001) The strategic integration has two interrelated meanings. First here is an internal coherence and integration of employment management policies and practices with each others. For example, if work organization emphasizes teamwork then it would be individu to have a reward system that stressed individual contribution. The second dimension of integration is of human resourcing strategy with overall business strategy. Indeed, there cannot be a human resourcing strategy independent of business strategy, but there needs to be a close interrelationship between the two.. Example2: SAP is a company helping small and medium business to transform their inefficiencies into opportunities by creating innovative and sustainable strategy in long term. In this company HR departments are now being asked to do more with less. To meet this challenge head on, forward-thinking executives are thinking out of the box to transform their fundamental approach to operations. They are adopting progressive approaches including self-service, shared services, and business process outsourcing to gain efficiency, lower costs, and increase service quality on a global scale. Through this transformation, they are finding compelling ways to spend less time on repetitive transactional tasks and focus more on activities and programs that have a greater sustainable impact on the business. To achieve a HR efficiency SAP combine a deep understanding of developing and implementing seamless business models with industry best practices in HR service delivery (www.SAP,2010) Therefore they are able to: Provide self-service access to standard processes via kiosk, laptops, telephony, or mobile devices, so employees can complete routine tasks without the aid of HR staff Support a shared-services model for centralizing expertise, which improves quality and consistency while lowering costs Reach all employees in a cost-efficient manner via a centralized help desk. The second concept, commitment is at the heart of HRM-style policies. The objective is to elicit from employees attitudinal and behavioural commitment that will deliver service to customers and enhance the standing and reputation of the organization and hence its profits. Thus commitment behaviours should ideally come from within the employees who should go through processes of selection; induction and leadership understand what is required of them and deliver it, all the without a constant need of checking and supervising, so that those line tasks may be removed from the organizational structures. Another dimension of the Guest model is quality. Here there is meant to be an interrelationship between high quality employees in whom employers are prepared to invest and develop in the belief that such employees will in turn deliver high quality goods and services that will help distinguish organization from competitors. (Leopold, 2001) Example3: in May 2010 Pepsico the fizzy drink company launched a revolutionary idea involving at the same time high commitment and high quality within the organisation. the company ideas generation by 2020 will be to send nothing to landfill across its supply chain and make all its product packaging from renewable sources. At the same time its agriculture operations call Pepsico plans to use its long term farming contracts to halve the water and carbon impacts of its key crops, such as potatoes and oats. According to the vice president companys the environmental programme is setting of ambitious goals that are beyond the companys current knowledge and how to achieve them. (The guardian, May 2010) Flexibility is also a key in the HRM world, but here the emphasis is more functional rather than rhetorical. The main purpose for that will be to develop workers to be able to operate over a number of key tasks and to end previous demarcation line between particular skills and functions. Example4: During the 1980s the subject of flexibility became a topic of considerable debate partly shaped by the influential Institute of Manpower Studies now (Employment Studies). based on the fact that is possible to identify various types of flexibility which it was suggested , could be combined to form part of a coherent strategy- what now became a flexible firm. Four main types of flexibility are usually identified. The flexibility of work time and particular use of a stock of part-time workers, here the theory of the American engineer Frederick Taylor who focused his idea on, the relationship between the worker and the machine-based production system. Taylor believed the way to achieve the maximum prosperity for the employer, coupled with the maximum prosperity for each employee was to ensure that each worker reached their state of maximum efficiency.(Taylor, 1917) also contract flexibility regularly use in work agency as REED, Blue Harrow and many others were by workers can join and leave anytime they are willing to because the contract are mostly in short term, although some companies may start by a temporary contract and lastly permanent one. Flexibility reward and functional flexibly are also part of the components (Towers, 1998) IMPACT OF ENVIRONMENTAL CHANGES FACTORS IN ORGANISATION. The external factors are generally considered to be beyond the direct influence of an individual company. Although many organizations recognize the importance of the environment, all often this analysis ends up making a small or minimal contribution to strategy analysis and formulation in this particular case in relation with human resource importance within the company while undergoing those change.(Bensoussan, Fleisher, 2008) Political/legal influences include governmental regulations, employment and company law, privatisation/ deregulation policies ,government stability, European Union directives and define both formal and informal rules under which a firm must operate. Example5: European governments are gradually liberalising postal services. In 2000 the German government sold a 25 per cent interest in Deutsche Post, German s post operator. Some years before, a US parcels and logistics group, UPS, had complained to the European Commission (EC) in Brussels that Deutsche Post was using its monopoly profit on domestic letters to unfairly subsidise acquisitions and expansion into the international logistic market. In March 2001, following a long inquiry, the EC found Deutsche Post guilty of predatory pricing and anti-competitive practices. The company was fined 24 million Euros and required to split its operations, creating a separate entity to run its business parcel services. The postal operator faces a second EC investigation into whether its use of cash from state-owned property sales effectively constitutes illegal state aid. A finding against the operator in this case could mean receipts having to repay with serious financial consequences for the company. (The economist, 24 march 2001) Economic factors affect the purchasing power of potential customers and the firms cost of capital. For instance interest and inflations rates, exchange and unemployment rates, economic growth, labour costs, energy availability and cost, disposable incomes and the business cycle. Globalisation of some market is being driven by increasing competition and the search for cost advantages. Example6: electronics companies such as National Semiconductor or Seagate have switched many production facilities to low wage economies in Asia to cut costs. Similarly, Marks and Spencer chose to use outsourcing by serve long standing relationships with British clothing manufacturers in order to source clothing supplies from lower cost countries such as Turkey and India. (Boddy, 2002) Social-cultural factors include the demographic and cultural aspects of the external microenvironment. These factors affect the customers needs, changing lifestyle, demographics, values in society, change in consumer tastes and preferences and also level of education. The last factor is the technological one. technology is an increasingly important environment influence and is leading many management to considers fundamentally the way they would have to operate the business, consequently an HR department may carefully target on managing skills when technology go along in term of dealing with the high level of competition. This can influence the business from its overall strategic position through how to manage marketing, design, production and distribution. For example7: The technological innovation brings up an online shopping at Tesco. The leading British supermarket, has become the worlds biggest online retailer. Started in 2000, the business covers 90 per cent of the UK population. By mid-2001 it was taking 70,000 weekly orders, worth 6 million and already turning in a profit. Tescos success is based on its store- picking system, under which orders made up by specially employed pickers selecting items from the shelves of existing stores, using a computer- based system. This contrasts with the system of dedicated warehouses used by other e-tailers that demand a high throughput to be viable and have so far struggled to cover costs. The success of Tescos model attracted the attention of Californians biggest food retailer as well, Safeway. The two have struck a deal under which Tesco is to export its technology in return for a 35 per cent stake in Safeways online business, Groceworks. ROLE OF HR DURING CHANGE While organizations face such a change HR department has to put into place several strategies to overcome the situation. Several strategies can be state as: High performance management or high performance working aims to make an impact on the performance of the organization in such areas as productivity, quality, and levels of customer service, growth and profits. high performance management practices includes a very strict recruitment and selection procedures, extensive and relevant training and management development activities, incentive pay systems and performance processes. These practices are often called high performance works systems which, as defined by (Appelbaum et al, 2000), comprise practices that can facilitate employee involvement, skill enhancement and motivation. Moreover another strategy that can be use by an HR is a high commitment described by (Wood, 1996) as a form of management which is aimed at eliciting a commitment so that behaviour is primarily self-regulated rather than controlled by sanctions and pressures external to the individual, and relations within the organization are based on the high level of trust. Lastly high involvement works practices that are a specific set of human resource practices that focus on employee decision making power, access to information, training and incentives. Example8: The York plant management met with workers representatives for months in 1981 to achieve a consensus on what was sought and also to ease scepticism. The increases in productivity stemming from these measures were deemed to be the effects of effective communication, shop floor enthusiasm, and increased recognition. Harley Davidson choose to target employee involvement and participation because is one of the most complex, dynamic and controversial aspects of organisational structure and employment relationships in advanced industries counties. The timing is particularly appropriate as significant shifts have taken place in the environment of organizational decision making in recent years.(Harvard Business School, April 2007) For a manager to greatly achieve these strategies he has to well formulate them. As the strategy formation process is complex, and excessively rationalistic models that advocate formalistic linkages between strategic planning and HR planning are not particularly helpful to the understanding of it. Also the business may be an important influence on HR strategy but it is only one of several factors.(Boxall, 1993) After elaborating a plan to be achieved and put into actions some practices the HR strategy will be able to suit the business need at any condition (depending on external changes). The strategy will be able to be turn into actionable programmes that anticipate implementation requirements and problems. It will take into account of the needs of line managers and employees generally as well as those of the organization and its others stakeholders. (Amstrong, 2009) HOW TO GAIN COMPETITIVE ADVANTAGE THROUGH HR PRACTICES DURING CHANGE Human Resources Management mainly need to be forecast of the future needs in the light of an organizations environment, mission and objectives, strategies. These presents special challenges for the Human Resources leader in organizations while undergoing new influences. Effective Human Resources Management requires special HR tools, special approaches to management to tackle the raise of change and seek competitive advantage. There are several useful practices that organisation can implement from human resources. STAFFING Obtaining people with the appropriate skills, abilities knowledge and experience to fill jobs is one of the core achievements in organization with recruitment, selection and job analysis as key practises. Recruitment and selection have always been critical process for organizations. With recent interest on how organizations can achieve high performance associated with engaged and motivated staff who takes a pride in their work, there is a growing attention in the form of bundle of HR practices that lead to a positive psychological contract with employees. Recruitment and subs equal selection is vital stages in formation of the expectations that such a contract, on the basic of which, with an emphasis on a two- way flow communication. Employees are attracted to and select an organization and the work on offer as employers select their employees. (Bratton, Gold, 2007) the purpose of this practice will be to attract, develop and retain high quality people. The direct impact for the welf are of the organization will be to match those people to his strategic and operational needs. Provide for the acquisition, development and retention of talented employees, who can deliver superior performance, productivity, flexibility, innovation and high level of personal customer service and who fit the culture and the strategic requirements of the organisation. Example9: Specialist Cabinets Company had rapidly expanded from a two person operation to a small business of 28 employees. This thriving business catered to those who needed high end cabinet work in custom built homes or office buildings. the recruitment of new manager task have been given to George Zoran a senior supervisor with strong interpersonal skills.(Dickens, 2008) Another one we can give is Example10: the shortage of skilled labor is global issue. According to Scott Gibsons case CEO of the Britehouse, a software company in south Africa with 400 employees. Gibson states that the company could use another 50 workers immediately and could employ an additional 75 people per year for the next few years. Since taking on his role, he has not been able to make sales or market strategy his main focus. Instead his primary focus has been on attracting the talent the needs if it is going to be able to pursue and complete its staffing projects. (source: courtesy of Britehouse) TRAINING AND DEVELOPMENT In general, education is a mind preparation and is carried out to remove from the actual area, training is the systematic development of the attitude, knowledge, skill pattern required by a person to perform a given task or job adequately and development is growth of the individual. It also provides to employees with stimulating and interesting work and gives the autonomy and flexibility to perform these jobs well. Moreover enhance job satisfaction and flexibility which encourages greater performance and productivity (Amstrong, 2009). Within the organization educate, train and develop the existent skills of employees will be necessaries in order to: develop workers to undertake higher tasks. provide the conventional training of new and young workers (for example: clerks, apprentices) paise efficiency and standards of performance Example11: Dayton Hudson Corporation is using training and development skills to create future customers. B Dalton bookseller division has earmarked $3 million over four years for a literacy training program- Their, goals are to recruit volunteer tutors and to tell people without basic skills about the free teaching program available in their communities. As part of Dalton, gives grants to local school districts to hire speakers who will persuade teachers to put more emphasis on teaching reading skills. the same process have been used by Texas Instruments, while the result of both the B Dalton and T.I programs gave an immediate benefit to the individuals gaining literacy, the companies broaden their base potential customers over the long run. meet legislative requirements. The practice can be done by induction training, pre-retirement courses, etc..(Schuler and Macmillan, 1984) Example12: When Delco-Remy trained its employees in participative management, it succeeded in differentiating itself from all competitors in the eyes of Honda and others. The successes of this training and resultant competitive advantage are described by Delcos Keith W. Wander: Honda of America was seeking an American battery manufacturer as a supplier to its auto plant in Marysville, Ohio. Honda wanted a plant which had a participative system of management and a reputation for producing a quality product at a competitive price. APPRAISAL Performance appraisal is viewed as one of the most important tools in the management arsenal. Because it is most usually carried out by line managers rather than HR professionals it is important that they understand their role in performance management and how performance appraisal contributes to the overall aims of performance management. Appraisal system complements the emergent strategic planning emphasis in all areas of the corporation. The appraisal reviews will clarify and articulate objectives and expectations for the organization and their employees. It also gives to the company a realistic assessment of its strengths, weaknesses and futures requirements. Another critical aspect of appraising is correcting poor performance. Example13: at Emery Air Freight, the company was losing $1 million annually because employees on the airport loading docks were shipping small packages separately rather than placing those with the same destination in one container that would be carried at lower rates by air carriers. Management also found that the containers were being used 45 percent of the time when they should have been used 90 percent of the time. By establishing a program of a positive consequences and feedback, the nearly $1 million annual loss was eliminated. (Fall, 1984) Example14: GTE performance appraisals are viewed as one of the most 4 important tools in the management arsenal. According to GTE Chairman Theodore F. Brophy, the appraisal system complements the emergent strategic planning emphasis in all areas of the corporation. The appraisal reviews assist executives in clarifying and articulating objectives and expectations for themselves and their employees. They give GTE a realistic assessment of its strengths, weaknesses, and future requirements:. As such,. The company is now able to better utilize its human resources :than at any time, in the past COMPENSATION AND REWARDS In the context of managing people, the reward system emphases a core facet of the employment relationship: that constitutes an economic exchange or relationship. That is an employee undertakes a certain amount of physical/metal effort and accepts instructions of others, in return receiving a level of payment or reward. The motivational power of money often wears off as employees simply get used to their current level of compensation. Many studies have confirmed that as long as employees are paid competitively, money is not the main factor that leads to job selection or performance. Most people are motivated by the job their do and the environment in which they work than the by the money they earn. Therefore the compensation and rewards system organization offer to employees should include both non-monetary and monetary ideas. This system is very praise mostly to develop motivation and job engagement by valuing people in accordance with their contribution. Example15: at Hewlett-Packard, entrepreneurial behaviour is stimulated in project leaders by tying more rewards to their success. Successful project leaders are being given banquets, stocks options and personal computers. At TRW, units or teams are given credit for sales generated in another department in return for helping that department. Also TRW fosters innovation by stimulating interdependence through its compensation practices. And these companies do get what they pay for steady stream of product and service improvements and enhancements that help them stand alone among their competitors. UNION MANAGEMENT RELATIONS Union management relation addresses the collective dimension of the employment relationship. The management of work and people includes both individual and collective relations (Kelly, 2005). As a field study however academics differ over the use of the terms industrial relations labour relations, employment relation (wajcman, 2000). In many companies today, companies face the possible bankruptcy due to the high labour costs. Helping to lower costs are wage reductions reached between unions and management. Example16: recently American Airlines has renegotiated two-tiered wage systems to help reduce total costs by reducing labour costs. Without these jointly negotiated systems, the company would not have survived. Thus a company relationship with its union can be critical to its survival, and the better its relationship with its union are, the more likely it is to ever gain a competitive advantage. CONCLUSION The difficulties of developing an HR system of fitting HRM strategy to business strategy are partly a reflection of the dynamic and uncertain environment within which organizations are operating. Organizations continuously need to adapt and reinvent their human resource management practices if they are to adapt and exploit such change. (Newell, Scarbrough, 2002) this has led to successive waves of new management techniques being adopted by organizations.